Black Friday Fest 2026 Terms & Conditions
Due to the high volume of orders expected during our biggest sale period, please review the following terms and conditions before placing your order.
Sale Period & Availability
Black Friday Fest offers are available for a limited time only.
All promotional offers are subject to stock availability and may be amended or withdrawn at any time, subject to applicable consumer laws.
Sale pricing cannot be applied retrospectively to orders placed before the promotion.
Black Friday Fest promotional offers and discounts cannot be used in conjunction with Members Club points, discount codes or any other promotional offers or discounts, unless otherwise stated.
Order Processing & Delivery
Due to increased order volumes during Black Friday Fest, please allow 10-15 business days for delivery.
Delivery timeframes are estimates and may vary depending on your location, courier networks and order volumes.
Business days exclude weekends and public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
We appreciate your patience while our team works to get your order to you as quickly as possible.
Gift With Purchase (GWP)
Orders containing a Gift With Purchase may experience additional processing delays. Please allow up to an extra 5 business days for dispatch.
Gift With Purchase promotions are available for a limited time and while stocks last.
Gifts are subject to availability and may vary depending on the promotion.
Gifts cannot be exchanged, redeemed for cash or substituted for alternative products.
Where a qualifying purchase is returned, the associated gift must also need to be returned, subject to applicable consumer laws.
Order Changes & Cancellations
Due to the volume of orders processed during Black Friday Fest, we cannot guarantee changes or cancellations once an order has been placed.
Please ensure all shipping details, sizes and products are correct before completing checkout.
If you need assistance, contact our Customer Service team as soon as possible at support@youknowclothing.com
Returns & Exchanges
Black Friday Fest purchases are subject to our published Returns Policy and your rights under applicable consumer laws.
Change-of-mind returns or exchanges may be restricted for promotional or clearance products where clearly communicated at the time of purchase.
Stock Availability
All products and promotional gifts are subject to availability.
Adding an item to your cart does not reserve stock.
In the event of an inventory discrepancy or unavailable item, our Customer Service team will contact you regarding the available options, including a refund where applicable.
General Conditions
YOUKNOW. reserves the right to correct genuine pricing or promotional errors, subject to applicable consumer laws.
Promotional offers are not redeemable for cash.
Customer Service Response Times
Whilst we will endeavour to respond as quickly as possible, Due to increased enquiry volumes during our Black Friday Fest campaign, please allow up to 48 hours for our Customer Service team to respond to any enquiries.
Click & Collect
Click & Collect services from our Sylvia Park Flagship Store will be temporarily unavailable throughout the Black Friday Fest campaign due to increased order volumes. This service will be reinstated once operational capacity allows.