SHIPPING & RETURNS
Shipping Fees & Timeframes
At YOUKNOW we try our best to despatch in-stock items within 24 hours between Monday–Friday. Orders placed over the weekend are dispatched on Monday. During high-traffic periods orders may take up to 3–4 working days (excludes pre-orders).
Australia
- Free shipping on orders over $199 AUD
- Standard $9.99 AUD
- Express $14.99 AUD
Rest of the World
- Options and pricing shown at checkout
- DHL Express
- Customs or import duties/taxes/tariffs may be charged when the order reaches the destination country. These are the responsibility of the customer and must be paid by the recipient — we have no control over these charges. Customs policies and charges vary from country to country. We recommend contacting your local customs agency for further information before making your purchase.
All international orders are sent via DHL Express. Delivery is typically within 2–8 working days from the time of dispatch.
During sale periods please allow 3–9 business days for orders to be dispatched due to the high volume of orders.
Returns & Exchanges
We've partnered with Refundid to make returns fast and easy. You can start your return online at any time, print your return label, and drop your parcel at your nearest post office.
Return Conditions
We accept returns on eligible items within 14 days of your order being delivered. To be eligible:
- Items must be in new, unworn condition
- All garment tags must be attached
- Items must be in their original packaging
We reserve the right to refuse returns where it's clear these conditions haven't been met.
How It Works
- Head to our Refundid returns portal and enter your order details.
- Select the item(s) you'd like to return and choose your preferred outcome (refund, exchange, or store credit).
- Print your prepaid return label and drop your parcel at any Australia Post location.
- Track the progress of your return through the Refundid portal at any time.
Change of Mind
If you change your mind about a purchase, we're happy to offer an exchange or store credit to the value of the item, subject to our return conditions above. Refunds are not provided for change of mind returns.
Faulty or Incorrect Items
If you believe you've received a faulty or incorrect item, please contact our customer care team at support@youknowclothing.com before starting a return through Refundid. These standard return conditions don't apply to faulty items — we'll look after you directly.
Please note that products whose quality has been adversely affected by the customer's washing process will not be accepted as faulty. Please follow the garment care instructions carefully, use a colourfast washing detergent, and ensure there's no bleach or chemical residue in your washing machine before washing.
Refunds
Once your return is received and inspected, Refundid will notify you via email of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment within 2–5 working days.
You can track the status of your return and refund at any time through the Refundid portal.
Your Consumer Rights
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the ACL. You're entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Questions?
If you need help with your order, shipping, or a return, get in touch at support@youknowclothing.com and our team will be happy to help.
