Privacy Policy

PRIVACY POLICY

Last Updated: 23rd November 2023

Welcome to YOUKNOW. Clothing. At YOUKNOW., we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our website, mobile application, or interact with us in other ways. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect:
We may collect the following types of personal information:

  • Contact information (such as name, email address, phone number)
  • Shipping and billing information
  • Payment details
  • Demographic information
  • Purchase history
  • Device information (IP address, browser type, device type)
  • Cookies and similar technologies

2. How We Use Your Information:
We use your personal information for the following purposes:

  • To process and fulfil your orders
  • To communicate with you about your orders and account
  • To provide customer support
  • To send you marketing communications with your consent
  • To improve and personalise our services
  • To detect and prevent fraud

3. Sharing Your Information:
We may share your personal information with third parties for the following purposes:

  • Service providers (shipping carriers, payment processors)
  • Marketing and advertising partners
  • Legal and regulatory authorities when required


4. Your Choices:
You have the following choices regarding your personal information:

  • You can update or correct your personal information
  • You can opt-out of marketing communications
  • You can disable cookies in your browser settings


5. Security:
We take reasonable measures to protect your personal information from unauthorised access and disclosure.


6. Children's Privacy:
Our services are not directed at children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.


7. Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. Please review the "Last Updated" date at the top of this page to be aware of any changes.


8. Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact us at support@youknow.co.nz.

DISPATCH
Due to the nature and volume of the Members Archive Sale, please allow 7-10 business days for your order to be dispatched.
Once dispatched, you’ll receive a shipping confirmation email with tracking information. Delivery timeframes commence from the date of dispatch.

ORDER CHANGES & CANCELLATIONS
Once an order has entered fulfilment, we cannot guarantee changes to products, sizes, colours, delivery addresses or cancellations. This is consistent with our existing order-processing policy.

AVAILABILITY
Archive quantities are extremely limited, with some products being one-offs. In the unlikely event an item is unavailable after your order has been placed, our team will contact you and arrange an appropriate resolution.

ARCHIVE & SAMPLE PRODUCTS
The Archive includes past-season styles, samples, one-offs and other limited pieces. Sample products may feature variations or imperfections that are unique to the individual item. By purchasing a sample product, you acknowledge and accept that these characteristics may be present.

FINAL SALE - SAMPLE PRODUCTS
All sample products purchased through the Members Archive Sale are final sale. No returns, exchanges or change-of-mind refunds will be accepted on sample products. This does not exclude any rights or remedies that cannot legally be excluded under applicable consumer law.

OTHER ARCHIVE SALE PRODUCTS
Unless specifically marked as a sample or final sale, other products purchased during the Members Archive Sale remain subject to our standard Shipping & Returns Policy.

Please note - Sale prices not in conjuction with any other discounts.